Step-by-step guide

How EquiCloset works

Buying, selling, delivery, collection and support in one practical guide.

Buying an item

Open a listing and review every photo, measurement, condition note and delivery option.
Message the seller before buying if anything is unclear.
Select Buy now, choose an address and delivery or collection option, then review the full total.
Complete payment on Stripe. Merely opening or leaving checkout does not count as a completed purchase.
Follow progress under My Orders. Confirm receipt only after the item arrives and you have checked it.

Create a listing with accurate photos, measurements, weight and packed parcel size.
When payment is confirmed, the order appears in Sales as Paid.
Pack the item, choose the courier and add the tracking number.
Select Mark shipped. The buyer receives the courier, tracking number and tracking link.
Keep proof of postage until the order and payout are complete.

The buyer selects the collection option but still pays securely through EquiCloset.
Buyer and seller use the order’s Message button to agree a safe public time and location. Do not post a private address on a public listing.
The seller selects Mark ready for collection when the item is prepared.
The buyer inspects the item at handover and then selects Yes, I collected it in My Orders.
The protection window begins after collection is confirmed. Report a problem promptly through the order page.

Starting checkout does not mean a purchase has completed. Unpaid checkouts expire and the listing is released.
For an unpaid checkout, open the order and choose Cancel unpaid checkout. The item is relisted at the original order price.
For a paid order, Request cancellation opens a review because payment has already completed.
Explain the reason and keep communication in EquiCloset messages.
Do not promise or send refunds outside the platform.

Use Message seller on a listing or order. Sellers can use Message buyer from the sale page.
Opening an alert marks it read automatically.
Archive alerts you want to keep out of the main list; restore them from View archive.
Delete only when you no longer need the alert.

Keep photos, tracking and messages as evidence.
Use Report a problem during the buyer protection window.
Use Contact support for payment, safety, cancellation or account help.
Never move payment or sensitive conversations outside EquiCloset at another user’s request.